It’s no mystery that customers have HIGH expectations of the brands they do business with. But when 42% say their TOP expectation is a seamless brand experience across all their devices—at every stage of their journey—brands NEED to listen up and hyper-focus on delivering excellent, connected customer experiences.
This episode was adapted from our article, “3 Must-Haves of the Connected Customer Experience.”
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Written and hosted by Sam Salerno.
Produced and engineered by Jared Evers.
Edited, mixed, and mastered by Adam Griffith.
Artwork designed by Rob Beckham.