Mission Possible: 5 Tools To Keep Your Contact Center From Self-destructing

If your contact center is running on outdated tech, you’ll quickly lose the race to provide customers with seamless experiences.

 

Episode details

If your contact center is running on outdated tech, you’ll quickly lose the race to provide customers with seamless experiences–ultimately tanking your customer retention and costing you revenue.

And it’s not just me saying that. The stakes are high as studies show that one in five customers will almost immediately abandon a brand after a single poor experience.

That should make all of us in the CX space pause and reflect on how well we serve our customers.

Your tech stack is a critical piece of the CX puzzle, so today we’re reviewing five pieces of CX tech that will help you keep your edge and expand your influence through personalized, customer-centric pathways.

This episode was adapted from our article, “5 Customer Experience Technologies Vital to Contact Center Success.”

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Nutritional Facts

Written and hosted by Sam Salerno.

Produced and engineered by Jared Evers.

Edited, mixed, and mastered by Adam Griffith.

Artwork designed by Rob Beckham.

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