Customer Experience Dropoff
Do you ever feel like your brand and your customers are ships in the night? With Mindful’s automated self-service and scheduling tools you can dramatically decrease the number of customer drop-offs.
Customers get stuck trying to find an answer online.
Even with 1,000 help pages, industry-leading AI, and adaptive chatbots, customers are still going to reach an escalation point.
But when customers stop browsing and dial a number, the brand loses journey tracking, the agent is ill prepared, and the customer has to start their self-serve journey all over again while on the phone.
Customers repeat themselves, causing frustration. Agents are wasting time requesting information and navigating upset customers. And the brand is improving slowly because no one can see the entire customer journey.