Surprise and delight customers across every touchpoint.

Explore the best-in-class experience solution for the world’s biggest brands.

With omnichannel call scheduling, seamless channel transitions, automated SMS notifications, and insight through real-time customer feedback and robust analytics, Mindful shows up at critical journey points so you can deliver world-class customer experiences of surprise and delight across every touchpoint.

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Scheduler

Create the perfect time—every time.

Mindful Scheduler enables customers to request a callback in any channel at the time that works best for them, improving CES with smooth handoffs, full journey tracking across all channels, and decreased handle time for agents.

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Callback

Turn hold time into free time.

Mindful Callback is a virtual queue that alleviates customers waiting on hold, reducing wait time, freeing up infrastructure, and increasing customer satisfaction.

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Handoff

Tie it all together.

Mindful Handoff collects intent and deflects to self-serve options while queueing callers, lowering call volume, and drastically reducing cost-to-resolution.

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Feedback

Real-time feedback you can act on.

Mindful Feedback is a voice of customer solution built for contact centers that gathers real-time, actionable feedback insights from customers. Act instantly on interactions and improve metrics like NPS, CSAT, and CES.

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We’re already ready for your existing tech stack.

 

Mindful is platform-agnostic, making it easy for any brand to integrate Mindful into any environment seamlessly, including leading CCaaS platforms like Genesys Cloud, AWS, Twilio Flex, and more.

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We win when you do.

Great CX begins with great CS. Your dedicated Client Success Manager steps in as an extension of your own team to build a strategic CX plan right with you, collaborating closely on new initiatives that drive success for your organization and customers.

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Simply the best experience when a customer needs answers.

Find out why Fortune 500 brands have trusted Mindful for over 25 years.

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