Surprise and delight customers across every touchpoint.
With omnichannel call scheduling, seamless channel transitions, automated SMS notifications, and insight through real-time customer feedback and robust analytics, Mindful shows up at critical journey points so you can deliver world-class customer experiences of surprise and delight across every touchpoint.
Create the perfect time—every time.
Mindful Scheduler enables customers to request a callback in any channel at the time that works best for them, improving CES with smooth handoffs, full journey tracking across all channels, and decreased handle time for agents.
Turn hold time into free time.
Mindful Callback is a virtual queue that alleviates customers waiting on hold, reducing wait time, freeing up infrastructure, and increasing customer satisfaction.
Tie it all together.
Mindful Handoff collects intent and deflects to self-serve options while queueing callers, lowering call volume, and drastically reducing cost-to-resolution.
Real-time feedback you can act on.
Mindful Feedback is a voice of customer solution built for contact centers that gathers real-time, actionable feedback insights from customers. Act instantly on interactions and improve metrics like NPS, CSAT, and CES.
We’re already ready for your existing tech stack.
Mindful is platform-agnostic, making it easy for any brand to integrate Mindful into any environment seamlessly, including leading CCaaS platforms like Genesys Cloud, AWS, Twilio Flex, and more.
We win when you do.
Great CX begins with great CS. Your dedicated Client Success Manager steps in as an extension of your own team to build a strategic CX plan right with you, collaborating closely on new initiatives that drive success for your organization and customers.