Make CX your competitive edge.
Customers have unlimited choice when it comes to shopping. Turn CX into a differentiator as Mindful connects customers and agents at critical points in their journey to answer questions and address concerns.
Make more high value sales.
Consumers don’t just contact you when something’s wrong—they want confidence when considering a high value purchase. Mindful bridges self-serve journeys to agent experiences, building that confidence with context-equipped agents.
Retain customers with surprise and delight.
Mindful creates a connected experience across channels, so customers can get answers when and how they need. Context is collected and utilized to offer self-serve options and prepare agents for a personalized conversation.
Turn browsers into buyers.
Mindful Scheduler gives customers that in-store feeling as they schedule a call with an agent at key browsing moments. Experience context products or pages viewed is delivered directly to the employee, so each call is personalized and revenue tracked directly to the call center.
- Abandoned cart: Connect unsure customers to a live employee at critical moments like the cart pages.
- High value purchases: When spending more than an average amount, customers can get guidance from an expert. The employee starts the call by seeing exactly what they’re looking at for ultimate efficiency and personalization.
- Chat escalation: One of the top customer complaints is starting over. Mindful Scheduler carries chatbot context over to live agents so customers never have to repeat themselves.
- Contact us: Most customers start by browsing and switch to a call. For most brands, that’s a complete disconnect. Mindful Scheduler lets you see just where customers start, continue, and end their journey, connecting digital and voice experiences.