Add kindness to your tech stack.

Meet customers where they are, move them seamlessly across channels, and improve experience metrics. Trish loves it, and your customers will, too.

 
 

 

Your customers are
getting stuck.

Rather than automating everything and risk customers getting frustrated, we work alongside AI to support agents and automated interactions, not to divert customers, but to empower them with a choice.

How it works.

When customers are stressed or looking for answers, you can respond with an easy way for them to contact you or find what they need without increasing your staff.

Scheduler

Create the perfect time—every time.

Allow customers to schedule a call when it’s most convenient for them—and the brand. Carry context through to the agent so they are more prepared and the customer never has to repeat themselves.

Explore Scheduler

Callback

Turn hold time
into free time.

Decades of perfecting detailed queue depth and pacing allows brands with the most complex call centers to offer a premium and memorable callback experience every time.

Explore Callback

Handoff

A smooth operator.*

Make all the channels, touchpoints, and transitions fade away, so your customer gets something they didn’t think they could get: an easy answer.

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*No Sade required.

Feedback

Turn one star into five stars.

With feedback delivered in real time, these insights can be used to make immediate changes, crafting a glowing customer journey that squashes negative experiences before they snowball.

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We work well with others.

Deep integrations into your current technologies are connected in days, allowing enterprise brands to transform the customer journey in record time.