Long Hold Time
High call volume ties up infrastructure and staffing, puts customers on hold, and wreaks havoc on CX. Mindful Callback offers a virtual hold that fits both preferences for both customer and brand. Resulting in lower hold times for customers and higher productivity for agents.
Make your brand known for its free time.
Never worry about a social blast about terrible hold times. Customers that queue virtually can wait 300% longer while giving the same NPS. Learn more in our newsletter
High call volume is causing long hold times.
Tons of customers are calling and forced to wait on hold. A big percentage of them abandon and call in again, running up tolls and skewing reporting and SLAs. NPS and CSAT are down, as customers get more frustrated, and handle times pick up with increased customer venting.