Is It Really Service if They’re Waiting On Hold?

The impacts of customer service hold time on a brand reaches far beyond most people think. In fact, it's not service if they're holding.

 

Episode details

The impacts of customer service hold time on a brand reaches far beyond most people think. In fact, some would say it’s not really a service if they’re stuck on hold.

What if there was a way you could reduce call center costs, smooth out peak call volume, increase customer satisfaction, boost your bottom line, and take the burden of an infinite queue off your agents’ shoulders?

At risk of sounding like an infomercial, we’re using this episode to hit you with the reality that implementing a callback solution in your contact center can do all that. And we know this first hand because we have almost three decades of experience working with brands to transform their contact center and customer experience.

Join Sam to take a deep dive into callback—what it is, how it works, and the massive benefits that this simple, customer-centric technology can bring not just to your contact center, but to your entire brand.

This episode was adapted from our article, “Why Customer Service Makes or Breaks a Brand.

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Nutritional Facts

Written and hosted by Sam Salerno.

Produced and engineered by Jared Evers.

Edited, mixed, and mastered by Adam Griffith.

Artwork designed by Rob Beckham.

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