We’re looking at some of the biggest CX trends in 2022 that shape the way customers connect with brands. And these aren’t just limited to one stage of the customer lifecycle. These trends envelop the entire customer journey—highlighting the desire for more convenient, human-centered interactions and the need for brands to properly leverage technology to get there.
This episode was adapted from our article, “Four Customer Experience Trends You Need to Know in 2022.”
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Written and hosted by Sam Salerno.
Produced, engineered, and edited by Jared Evers.
Mix and master engineered by Adam Griffith.
Artwork designed by Rob Beckham.