2023 Contact Center Trends: AI Predictions vs. Expert Insights
Can you tell the difference between a trend created by AI vs a human? Win some prizes if you're right, and hear from panelists on what's coming.
Look at 2023’s contact center trends—and play to win! You’ll get to sift bots from brains in a contest to guess if the trend came from ChatGPT or one of our experts. Winners of each round will get prizes valued around $50, and you’ll hear from expert panelists from top brands as they talk through each trend.
Webinar Details
- 2:00pm EST
- Thursday, February 2, 2023
- 1 hour
2023 Contact Center Trends: AI Predictions vs. Expert Insights
Can you tell the difference between a trend created by AI vs a human? Win some prizes if you're right, and hear from panelists on what's coming.
Meet the speakers 👋

Host
Jared Evers
Director of Content and Communication
Mindful

PANELIST
Anderson Wilkins
Director, Product Management Customer Care – CCaaS Platform
Walmart

PANELIST
Tony Marichal
VP, Operations Strategy & Contact Center
OneAmerica

PANELIST
Braden Ream
CEO
Voiceflow
Listen to learn, play to win!
We like fun around here! So here’s the game we’ll play during the event.
We’ll put up a trend, like, “In 2023, the best ways to improve CX will be to invest in technology.” You get to guess: does that sounds like it was written by AI? Or more like something an industry insider would say? You’ll cast your vote, and, if you’re right, you could win one of our great prizes!
After each guess, our expert panel will explore the trend and give you insight and new thoughts on how to approach these topics in 2023.