Resources – Webinars

2023 Contact Center Trends: AI Predictions vs. Expert Insights

Can you tell the difference between a trend created by AI vs a human? Win some prizes if you're right, and hear from panelists on what's coming.

Look at 2023’s contact center trends—and play to win! You’ll get to sift bots from brains in a contest to guess if the trend came from ChatGPT or one of our experts. Winners of each round will get prizes valued around $50, and you’ll hear from expert panelists from top brands as they talk through each trend.

Webinar Details

  • 2:00pm EST
  • Thursday, February 2, 2023
  • 1 hour

2023 Contact Center Trends: AI Predictions vs. Expert Insights

Can you tell the difference between a trend created by AI vs a human? Win some prizes if you're right, and hear from panelists on what's coming.

 

Meet the speakers 👋

Jared Headshot

Host

Jared Evers

Director of Content and Communication

Mindful

Profile photo of Anderson Wilkins

PANELIST

Anderson Wilkins

Director, Product Management Customer Care – CCaaS Platform

Walmart

PANELIST

Tony Marichal

VP, Operations Strategy & Contact Center

OneAmerica

PANELIST

Braden Ream

CEO

Voiceflow

Listen to learn, play to win!

We like fun around here! So here’s the game we’ll play during the event.

We’ll put up a trend, like, “In 2023, the best ways to improve CX will be to invest in technology.” You get to guess: does that sounds like it was written by AI? Or more like something an industry insider would say? You’ll cast your vote, and, if you’re right, you could win one of our great prizes!

After each guess, our expert panel will explore the trend and give you insight and new thoughts on how to approach these topics in 2023.

Everyone likes being first.

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