Agents experiencing burnout are less productive, more likely to take sick days, and more likely to pack up and leave altogether—creating even greater pressure and hardship that other agents have to compensate for. And if your brand wants to just try to survive with the way things are, you need to realize that this runaway train won’t stop on its own.
In this snack, we’ve compiled four different ways that we’ve seen work at massive brands to turn the agent tide.
This episode was adapted from our article, “What is Call Center Burnout and How Can You Help Your Agents Overcome It?”
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Written and hosted by Sam Salerno.
Produced, engineered, and edited by Jared Evers.
Mix and master engineered by Adam Griffith.
Artwork designed by Rob Beckham.