How to Improve NPS with Your Contact Center

NPS and CSAT are big, overarching numbers that factor in dozens of inputs. Little did you know that contact centers stand to make major impacts.

 

Episode details

When you forecast business growth, it’s often in terms of P&L, EBIDTA, MRR, and other top-line metrics. And, while many brands sleep on NPS and CSAT, you chose to listen to this episode—and that means you know that these customer perception metrics play a critical piece to longterm business growth.

The contact center is a central part of a CSAT or NPS evaluation. But there are dozens of factors that go into these metrics, right? Sure, that may be true. But we’re about to see how your contact center can be the human-powered rudder that steers your NPS toward a brighter tomorrow.

This episode was adapted from our article, “4 Call Center Best Practices That Will Improve Your CSAT and NPS Scores.”

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Nutritional Facts

Written and hosted by Sam Salerno.

Produced and engineered by Jared Evers.

Edited, mixed, and mastered by Adam Griffith.

Artwork designed by Rob Beckham.

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