EPISODE 16

What Is This Whole “Total Experience” Thing?

 

Episode details

Total Experience is quickly becoming the next step in customer-centric evolution. It’s not just another X—it’s the intersection of customer, employee, user, and multi-experience. It holds the key to addressing both customer…

Episode details

Total Experience is quickly becoming the next step in customer-centric evolution. It’s not just another X—it’s the intersection of customer, employee, user, and multi-experience. It holds the key to addressing both customer and agent expectations, and could drastically change how you align goals and projects across teams.

In this special episode, Meghan Hussey guest hosts the show to take you through an in-depth look at Total Experience, with thoughtful and practical ways to bring it home to your organization.

Dig deeper by watching Meghan’s video, “How to Create a Total Experience.”

 

Still hungry?

Subscribe on Apple Podcasts or Spotify to get fresh episodes each week.

Written and presented by Meghan Hussey, hosted by Sam Salerno.

Produced and engineered by Jared Evers.

Edited, mixed, and mastered by Adam Griffith.

Artwork designed by Rob Beckham.

Snackable CX

Welcome to Snackable CX, where we break down our best resources into bite-size guidance on how to stand out and be known for your customer experience. We deliver! Subscribe to get an emailed Snack right when it drops, or subscribe on Apple Podcasts, Spotify, or Amazon Music.