MINDFUL FOR GOVERNMENT SERVICES

Citizen mindfulness starts here.

Deliver a premier citizen engagement strategy while optimizing agency reporting, efficiency, and agent experience.

Delivering citizen services at the federal, state, and local levels is demanding. It’s not like helping someone return an online purchase—citizens need mission-critical answers to complex problems around healthcare benefits, student loans, financial assistance programs, and so much more.

And they require confidence when interacting with a governing agency. Which is why leading agencies lean on Mindful to deliver trust-building experiences at every touchpoint.

Mindful pairs satisfaction with efficiency.

Mindful’s omnichannel call scheduling technology puts your citizens in control when contacting government services, providing assurance that their needs will be met, while providing a seamless and freeing experience.
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Efficient Agents.
Happy Citizens.

Mindful aligns citizen and government service preferences with citizen-led call scheduling and virtual holding. With call scheduling across all channels, insight through robust analytics and dashboards, automated SMS notifications, and a premium experience that works seamlessly, Mindful creates more meaningful interactions between citizens and their government—for agencies of any size.

Deliver the most optimized citizen experience.

Skip the dreaded IVR! By giving citizens the ability to request a call from your site, chat, or phone tree, they’ll feel respected and in control. Whether it’s two minutes or two hours, everyone prefers free time over hold time.

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Conquer those peaks and give agents more flexibility.

Mindful transforms the peaks and valleys of call volumes into predictably scheduled—and efficient—citizen interactions. Over 35% of callers using Mindful won’t abandon a call or become repeat callers. Offering scheduling and transitions across voice, text, and web streamlines work for agents and tees up better experiences for your citizens.

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Efficiencies lead to an empowered staff.

Mindful dials the citizen first and carries context into each call, drastically improving handle times and speed of answer. Not only will you have less call volume, you now have more representatives available and equipped to handle the complex issues your citizens are calling about.

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Connect citizens to agents like never before.

Agents love it. Citizens love it. Contact us for a Mindful demo and feel the love.

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Two decades of partnerships across government and public sector agencies.

Case Study

“Our agency was facing unprecedented call volume, so we knew we had to quickly implement a fully productized solution to eliminate hold times and improve our customer experience.”

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Coming soon: FedRAMP authorization

For over 25 years, our services and technology have followed and exceeded the strictest industry regulations to make every experience safe, trusted, and secure. In 2022, Mindful will be a FedRAMP-authorized solution for best-in-class security serving any government service.

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See how Mindful works for your agency.

With a catered approach to every challenge, our solutions engineers are eager to dive into your case and create an incredible citizen and agency experience. Just fill out the form to contact a team member!