Callers with low-value concerns often tie up agents and inflate cost-to-resolution. With Mindful you can collect intent and deflect to self-serve options while queueing callers, leading to lower call volume and quicker customer resolution.
Save big on operational budget and agent sanity.
Customers get answers quicker, agents deal with more worthwhile cases, while the brand cuts operational costs. Our newsletter can show you how.
Callers with simple needs take up expensive agent time.
Password resets. Update billing. Track a package. While simple in nature, these calls tie up infrastructure and agents, with charges racking up every minute. Meanwhile, customers with high value concerns are queuing—valuable time that may cause them to move on.