Science Behind Hold Times

It’s a common misconception that hold times are just bad for CX, because it’s actually more of a domino effect.

 

Episode details

It’s a common misconception that hold times are just bad for CX, because it’s actually more of a domino effect. There are major business implications to every single minute that your customers have to wait on hold. We’ll explore and offer some solutions along the way.

Still hungry?

Subscribe on Apple Podcasts or Spotify to get fresh episodes each week.

Listen to Snackable CX on Spotify Listen to Snackable CX on Apple Podcasts

Nutritional Facts

Written and hosted by Sam Salerno.

Produced and engineered by Jared Evers.

Edited, mixed, and mastered by Adam Griffith.

Artwork designed by Rob Beckham.

Everyone likes being first.

Little patience? Us too. That’s why there’s email! Sign up and be the first to hear about new webinars, the latest content drop, and everything we know on the evolving CX front.