Mindful for Customer Experience
The secret sauce to your customer retention strategy.
According to Forbes, it’s 5x more expensive to acquire new customers than it is to keep them. With Mindful, you get the tools to reduce friction, prevent churn, and increase cross-sell and upsell opportunities, leading to happier customers that drive a higher LTV.
Reduce friction in every part of the journey.
Mindful’s omnichannel capabilities carry the context of your customers’ interaction across all channels, making it effortless and easier than ever for them to get the answer they’re looking for.
Uncover more cross-sell and upsell opportunities.
When your employees have contextual data paired with the customer, they’re now more prepared and engaged to make recommendations that drive revenue and deliver a world-class customer experience.
Happier customers = lifetime customers.
The numbers don’t lie—our clients’ NPS scores go up 5% on average when their customers choose to be called back with Mindful Callback. Not only will you exceeded their expectations at that moment, but you up-level their perception of your brand for years to come.
Drive more referrals from your customers.
Let’s face it: Your customers talk. And when 75% of customers treated with Mindful have a more favorable view of your brand, that’s nothing but glowing reviews to an undiscovered pool of new prospects.
Prevent churn right from the source.
Unhappy customers churn faster than ever. Mindful Feedback lets you deliver highly personalized post-interaction surveys to measure their satisfaction, listen to unhappy customers, and take game-changing action in real-time.
Rinse and repeat.
With Mindful enhancing your customer experience, you’ll see the positive impact on your NPS and CSAT at once. We’d love to show you how.