More bookings, less complaints, great memories.
When customers are unsure about a potential booking or need to fix an issue, Mindful prepares employees with context for a personalized and empathetic interaction that smooths concerns.
That agency touch for big brands
Consumers don’t just contact you when something’s wrong—they want confidence when considering a high value purchase. Mindful bridges self-serve journeys to agent experiences, building that confidence with context-equipped agents.
Mindful creates a connected experience across channels, so customers can get answers when and how they need. Context is collected and utilized to offer self-serve options and prepare agents for a personalized conversation.
Personalized trips make booking sales boom.
Choosing between flights or hotel stays is incredibly overwhelming. But when Mindful Scheduler shows up in the flow and connects to an agent who’s prepped with context, concerns are quashed and sales skyrocket.
- Chat escalation: After exhausting a chat, customers that have to dial an 800 number are signing up to start over. Mindful Scheduler connects both experiences, scheduling a call within the chat, and sending context to the agent before the call’s connected.
- Call center travel agents: Unsure customers are likely to bounce and book with a different provider. Mindful Scheduler not only connects customers to a representative, but it does so when it’s best for both customer and brand, while turning your call center into a revenue driver.