Mindful integrates with Genesys Cloud.

Mindful Callback is VHT’s original game-changing technology, first introduced 25 years ago. Utilizing our proven customer-centric call scheduling features, this approach has long been the industry model for both efficiency and effectiveness when managing customer contacts on the voice channel.

Mindful + Genesys Cloud

The Mindful listing on the Genesys AppFoundry

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Now available on the AppFoundry!

Quick procurement is a win for everyone. Check out our listing on the Genesys AppFoundry.

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See how it works.

Advanced voice and digital callback including SMS notifications, analytics, and automation.

 

Flexible architecture

Genesys Cloud call flow chart

 

What is callback, anyway?

VHT callback flow chart

Common use cases

 

Self-service

Reduce incoming phone calls to lower costs.

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High volume

Reduce hold time and increase staffing capacity.

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Repeat callers

Customers schedule callbacks without calling you.

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Benefits

Illustration showing woman walking dog due to less hold time

Improve your customer experience.

  • Turn hold time into free time.
  • Queue integrity keeps your customers’ place in line.
  • Improve customer spirits and increase loyalty.

What does this mean for your call center?

  • Conquer those peaks! Keep call volume peaks from making staffing a struggle and customers stressed.
  • Configure it the way you like it. Adjust to your business needs and the other software platforms you are using.
Illustration showing flattening of call volume peaks

 

Technical Capabilities

 

Cloud-enabled

  • Rapid deployment with instant access to new features
  • Scalable and secure to support organizational growth
  • Gain valuable insight through dashboard reporting and KPIs.

Configurable

  • Customer-first and agent-first callback strategies
  • Adaptable integrations and multi-tenant capabilities
  • Callback scheduling options
  • Leverage queue specific controls

Integrated

  • Digital callback feature integration with pre-built widgets, API end-point readiness, and web/mobile/chat ready
  • Full messaging feature integration
  • Critical channel transitioning support

 

Get a demo.

We use an adaptable blend of automation and conversation through talk and text to help your customers be more successful.