Mindful integrates with Genesys Cloud.

Mindful’s total experience solution integrates right into your Genesys Cloud-powered contact center, so customers get more choice over how they interact with your brand, while you get detailed, real-time customer feedback in any channel.

When you need more than an out-of-the-box solution, we’re here to talk next steps.

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Integration at a glance

Intelligent callbacks

No disruption to agent workflows.

AppFoundry procurement

Consolidate purchasing and billing.

Customizable surveys

Use conversation variables from Genesys Cloud.

Connected details

Trace survey results to specific call details.

 

 

Just a few of our connected clients.

 

 

Smooth out customer and agent journeys with intelligent callback.

With Mindful and Genesys Cloud, customers get the power of choice while searching for answers.

View Mindful Callback on AppFoundry

 

 

Remove hold times in every experience.

Best-in-class virtual hold and click-to-call allow customers to schedule a call online or on IVR. Then, keep reconnects high with messaging confirmations, reminders, and follow-ups.

Max efficiency with customer-first callback.

Mindful’s customer-first setup removes agent idle time by dialing the caller first (agent-first dialing is also available).

Dial in the perfect pacing.

Accurate estimated wait time, call pacing, and queueing integrity make callbacks precise and never disrupt existing queues or agent workflows. Offerings can also be adjusted dynamically based on business hours, holidays, or after hours.

Eliminate repeat callers.

Duplicate callbacks are automatically blocked so you get a clear picture of volume.

 

Get real-time feedback using Mindful Feedback with Genesys Cloud.

Seamlessly integrate with Genesys Cloud to deliver highly flexible and customized surveys that collect actionable customer insights in real time.

View Mindful Feedback on AppFoundry

 

 

Hear from customers on any channel.

Survey customers on the most appropriate channel after any conversation, whether web, IVR, email, chat, or even social.

Close the loop before it escalates.

When negative experiences happen, Mindful Feedback and Genesys Cloud are in lock step, sending notifications to agent and manager desktops so your team can hear from detractors and reach out ASAP.

Real-time feedback designed for your fast-paced contact center.

Connect individual surveys to a specific agent and experience in Genesys Cloud and see reports in real time to identify clear opportunities that can be acted on instantly.

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Flexible, scalable, and ready for rapid innovation.

Rapid procurement through AppFoundry

As a Premium App on the Genesys AppFoundry, Mindful is included on your Genesys invoice, simplifying your vendor management and procurement process.

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Low-code deployment

Easily embed Mindful’s click-to-call scheduler to your website, app, and chatbot with a simple copy and paste, and customize it with a few lines of CSS.

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Cloud-ready and implementable in days

We work closely with you to go live with Mindful’s platform and all capabilities in less than 30 days, start to finish.

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Ready for more detail?

Contact our team to see how Mindful works in tandem with your Genesys Cloud instance!