Mindful integrates with Twilio.

Mindful is the evolution of VHT’s original game-changing callback technology, first introduced 25 years ago. Leveraging our proven customer-centric call scheduling, this approach has long been the industry model for both efficiency and effectiveness when managing customer contacts through voice.

Watch how it works.

Advanced voice and digital callback including SMS notifications, analytics, and automation.


Flexible architecture

Twilio callback flow chart


What is callback, anyway?

Mindful callback flow chart

Common use cases


Experience drop-off

Offer a transition instead of a dead end.

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Long hold times

Reduce hold time and increase staffing capacity.

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High cost-to-resolution

Help customers solve simple problems.

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Illustration showing woman walking dog due to less hold time

Improve your customer experience.

  • Turn hold time into free time.
  • Queue integrity keeps your customers’ place in line.
  • Improve customer spirits and increase loyalty.

What does this mean for your call center?

  • Conquer those peaks! Keep call volume peaks from making staffing a struggle and customers stressed.
  • Configure it the way you like it. Adjust to your business needs and the other software platforms you are using.
Illustration showing flattening of call volume peaks


Technical capabilities



  • Rapid deployment with instant access to new features
  • Scalable and secure to support organizational growth
  • Gain valuable insight through dashboard reporting and KPIs.


  • Customer-first and agent-first callback strategies
  • Adaptable integrations and multi-tenant capabilities
  • Callback scheduling options
  • Leverage queue specific controls


  • Digital callback feature integration with pre-built widgets, API end-point readiness, and web/mobile/chat ready
  • Full messaging feature integration
  • Critical channel transitioning support


Get a demo.

We use an adaptable blend of automation and conversation through talk and text to help your customers be more successful.