Mindful integrates with Amazon Connect.
Mindful is the evolution of VHT’s original game-changing callback technology, first introduced 25 years ago. Leveraging our proven customer-centric call scheduling, this approach has long been the industry model for both efficiency and effectiveness when managing customer contacts through voice.
Watch how it works.
Advanced voice and digital callback including SMS notifications, analytics, and automation.
What is callback, anyway?
Common use cases
Reduce incoming phone calls to lower costs.
Reduce hold time and increase staffing capacity.
Customers schedule callbacks without calling you.
Improve your customer experience.
- Turn hold time into free time.
- Queue integrity keeps your customers’ place in line.
- Improve customer spirits and increase loyalty.
What does this mean for your call center?
- Conquer those peaks! Keep call volume peaks from making staffing a struggle and customers stressed.
- Configure it the way you like it. Adjust to your business needs and the other software platforms you are using.
- Rapid deployment with instant access to new features
- Scalable and secure to support organizational growth
- Gain valuable insight through dashboard reporting and KPIs.
- Customer-first and agent-first callback strategies
- Adaptable integrations and multi-tenant capabilities
- Callback scheduling options
- Leverage queue specific controls
- Digital callback feature integration with pre-built widgets, API end-point readiness, and web/mobile/chat ready
- Full messaging feature integration
- Critical channel transitioning support
This integration is supported in North America (NA), Europe, the Middle East and Africa (EMEA), Asia-Pacific (APAC) and Rest-of-the-World (RoW)
Learn more about Amazon Connect
Available on AWS Marketplace!
Get a demo.
We use an adaptable blend of automation and conversation through talk and text to help your customers be more successful.