Resources

What Does a Customer-in-Control Approach Look Like for a Big Brand?

8 min to read · By Mindful

7 Ways Customer Service Changed During the COVID Pandemic

7 min to read · By Mindful

Improve Your CX and Visualize It—March 2021 Updates

7 min to read · By Jason Wilson

We’ve Integrated Mindful with Amazon Connect to Advance Customer Satisfaction

5 min to read · By Mindful

Understanding Customer Perception

1 min to read · By Mindful

5 Ways to Improve Your Customer Service Text Messaging Strategy

5 min to read · By Mindful

What Is the Customer Retention Rate (CRR) And How Can It Work for You?

4 min to read · By Mindful

5 Predictions That Will Reimagine the Retail Contact Center

1 min to read · By Mindful

‘Sleigh’ the Season by Preparing for These 3 Holiday Shopping Trends

3 min to read · By Mindful

What Is the Peak-End Rule and Why Does It Matter for Contact Center CX?

4 min to read · By Mindful