5 Predictions That Will Reimagine the Retail Contact Center

Cover for VHT 5 predictions for retail contact centers ebook

Retail me something good.

Retail is always a volatile sector to be in, but these past few months are sure to have been unique. We’ve been talking about it to our retail clients as the “Christmas in July Effect” since they had an average of a 250% increase in customer contacts this summer.

After 25 years in business, we’ve never seen anything like it either. You might be experiencing the same thing and wondering what’s going to happen during the real Holiday season and 2021 and beyond.

We’ll help your get ahead with some insight and prepare for what’s to come with our new eBook: 5 Predictions That Will Reimagine the Retail Contact Center Forever. It’s 20 pages of insight you won’t find anywhere else.

Check out a few sample pages below or download it now.


Fill out the form to get your copy of the ebook.


Here’s a peek at a few pages out of the book.

Retail ebook sample that talks about the shift of CX due to COVID-19
Retail Ebook sample page that says "Prediction: Brand loyalty will erode, forcing retailers to find new ways to delight."

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