RESOURCES – ALL RESOURCES

Resources

Net Promoter Score NPS graphic - VHT

What Is Net Promoter Score (NPS) And How Good Customer Service Improves It

7 min to read · By Mindful

a consumer on the phone with a variety of emotion symbols floating around her

Customer Experience 

Why Consumer Behavior Analysis Is So Valuable in Commercial Banking Strategy

5 min to read · By Tony Iero

Channel inclusive experiences webinar

Customer Experience 

How To Build Channel-Inclusive Digital Experiences

1 min to read · By Jeremy Starcher

Hour glass for blog: How long should a customer be on hold?

Contact Center Best Practices 

The Science Behind How Long Customers Should Be On Hold

5 min to read · By Sam Salerno

2022 Contact Center Trends

Contact Center Best Practices 

Top Contact Center Trends for 2022

8 min to read · By Mindful

Call center burnout

Contact Center Best Practices

What Is Call Center Burnout and How Can You Help Agents Overcome It?

7 min to read · By Mindful

4 call center best practices

Contact Center Best Practices 

4 Call Center Best Practices That Will Improve Your CSAT and NPS Scores

6 min to read · By Mindful

6 design tips for customer service

Customer Experience 

6 CX Design Tips for Resolving Customer Service Issues

7 min to read · By Mindful

Person walking on the phone while in her customer experience

Customer Experience 

What Is a Great Customer Service Experience?

7 min to read · By Mindful

2021 Year in Review

Mindful News 

2021 Year In Review

1 min to read · By Mindful

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