Resources

5 Causes of Customer Frustration in the Contact Center (and How To Fix Them)

6 min to read · By Mindful

How To Evaluate the Effectiveness of Your Call Center

7 min to read · By Walter Lash

How To Make the Most of a Customer Experience Map

6 min to read · By Mindful

How to Implement Proactive Customer Service in Your Contact Center

6 min to read · By Mindful

What Is Virtual Queueing, How Does It Work, and How Can It Benefit Your Call Center?

5 min to read · By Dale Holub

3 Ways Supervisors Can Help Agents Handle Angry Customers

6 min to read · By Mindful

It’s Official: We Are Mindful

3 min to read · By Matt DiMaria

4 Hidden Benefits When You Text from Customer Service

5 min to read · By Mindful

What’s New in Mindful Feedback — April 2022

2 min to read · By Miles Price

4 Customer Experience Trends You Need to Know in 2022

10 min to read · By Mindful