RESOURCES – ALL RESOURCES

Resources

Everyone and Their Dad Expects a Connected Experience

1 min to read · By Sam Salerno

Contact Center Best Practices 

Can We Extinguish Call Center Burnout?

1 min to read · By Sam Salerno

CX Trends To Stay Ahead Of

1 min to read · By Sam Salerno

CX Transformation in the Contact Center

1 min to read · By Sam Salerno

Science Behind Hold Times

1 min to read · By Sam Salerno

CX tech for contact centers

Customer Experience

5 Customer Experience Technologies Vital to Contact Center Success

7 min to read · By Mindful

Mindful News 

Medallia to Acquire Mindful

4 min to read · By Medallia to Acquire Mindful

Break Down Silos and Truly Close the Loop with Real-time Feedback

By Meghan Hussey

looking at an angry watch while waiting on hold

Customer Service 

Top 3 Reasons Customers Hate Waiting on Hold

6 min to read · By Mindful

woman with a shopping cart

Customer Experience 

The Secret Is Out: Why Customers Call Customer Service Before Purchasing

6 min to read · By Mindful

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