Genesys AppFoundry continues to prove its power in the world of CCaaS and telephony, and we couldn’t be more proud of our partnership with the Genesys team. And it’s with this pride that, today, we have the privilege of announcing our official Platinum Tier status within Genesys AppFoundry, elevating Mindful to the highest level for Genesys partners.
Mindful has partnered with Genesys since 2005. Seeing incredible opportunity to partner with the global cloud leader in customer experience orchestration, we invested in Genesys AppFoundry as a Premium App Partner in 2021, and now are honored to support more than 200 joint clients!
“Our partnership with Genesys has been integral to our success in the contact center,” said Jeremy Starcher, Global Head of Mindful Partners. “Genesys is clearly paving the way for the modern contact center to connect with customers, and that’s a vision we’re happy to share.”
Our commitment to improving the total experience is exemplified in our flagship capabilities: intelligent callback and real-time feedback. With a modern SaaS approach that centers on cloud and API access, we aim to empower contact centers in tandem with Genesys Cloud CX.
Mindful is listed on Genesys AppFoundry as two separate offerings: Mindful Callback and Mindful Feedback. Both can be explored on their respective listings, and, as a Platinum Tier Partner, procurement is also available via Genesys AppFoundry for a holistic and seamless process to evaluate, propose, and purchase. Explore more on the AppFoundry listings for Mindful Callback and Mindful Feedback.