RESOURCES – ALL RESOURCES

Resources

Split screen of a customer and agent talking to each other

Customer Experience

Why Customer Follow-up Is Crucial to a Positive Customer Experience

6 min to read · By Mindful

books symbolizing customer service stories

Customer Experience 

5 Unforgettable Customer Service Stories

7 min to read · By Tony Iero

Customer service text message illustrations

Customer Experience 

Customer Service Text Messaging Examples that Will Help Increase CSAT Scores

9 min to read · By Mindful

How to use SMS customer service

Contact Center Best Practices 

How to Use SMS Customer Service as a Transition Between Support Channels

6 min to read · By Mindful

How To Use Text Surveys To Understand Your Customer

Voice of Customer 

How to Use Text Surveys to Understand Your Customer

5 min to read · By Mindful

A text exchange between a customer and an agent "I need to make an exchange," "Of course. I can help with that." "Thanks so much!"

Customer Experience

Use Text Monitoring to Deliver a Great Customer Experience

7 min to read · By Mindful

illustration of 2-way texting

Contact Center Best Practices 

How 2-Way Texting Elevates Customer Experience

5 min to read · By Mindful

CX at the center with many types of interactions connected around it

Customer Experience 

What Makes a Great Customer Experience?

6 min to read · By Mindful

Image of a clipboard with a checklist on it and a pencil hovering over it

Contact Center Best Practices 

Callback Solution Checklist For Your Contact Center

2 min to read · By Tony Iero

Customer at the center with chat bubbles and communication devices floating around her

Customer Experience 

How To Improve Customer Communication in Each Channel

6 min to read · By Mindful

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