Huge news: Mindful Callback is now FedRAMP Authorized! Learn more

Q3 Partner Newsletter

Howdy, Partner! Welcome to the Mindful Partner Newsletter, your one-stop-shop for all the news, resources, and info you’ll need to keep being a Mindful Partner Champion.

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Quarterly Feature

Our first-ever live event!

Now that Mindful is part of the Medallia family, we have the incredible opportunity to bring our team, partners, and clients together face-to-face at Medallia Experience 2024. Here are the details, what to expect, and the ways you can participate.

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February 5-7 at Wynn Las Vegas

Over 2,000 attendees and 50+ sessions

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Dedicated Partner Summit

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Exclusive access to Mindful and Medallia experts

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Groundbreaking product updates and new AI-driven technology

Complimentary exhibit space and other sponsorship add-ons

Experience Campaign Kit for you to invite your clients with a $200 discount

Email partners@getmindful.com to learn more.

Partner Enablement

Sales Resources

In the 2023 Voice of Partner Survey, you requested access to more case studies. Check out what’s currently available in the Mindful Partner Portal for you today!

U-Haul Case Study

When customer feedback signaled, U-Haul partnered with Mindful to provide a choice at every touchpoint.

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1-800-PACK-RAT Case Study

Meeting customers where they are and delivering operational excellence with Mindful.

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Big Brand Success Stories

Featuring big brands like Walmart and Lowes, read about the challenge, solution, and results.

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Partner Enablement

Marketing Resources

How is your lead pipeline looking through the rest of the year? Virtual events can play a critical role in reaching clients and prospects, and these tools can help!

Webinar Planning Guide

This step-by-step guide walks you through planning, recruitment, content creation, hosting, and follow-up.

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Webinar Toolkit

Easily customize this fully developed webinar title, description, email campaign, landing page, and follow up emails to host your own event this quarter.

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Partner Enablement

Product Training

Migrating on-premise to cloud is just a matter of when. Leverage our Mindful Cloud Migration Guide to start the conversation with your clients.

Open Enrollment for Feedback Training

Interested in learning more about our robust survey platform, Mindful Feedback? We currently have open registration for all interested partners.

Spring ’23 Mindful Callback Migration Training

Whether you’re a new user or a long-term partner, there are many exciting new things to discover in our updated Mindful Callback environment. To help you get started, we’ve created a collection of informative videos that showcase the enhancements and changes we’ve made since Spring 2023.

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Get in touch!

Need access to the partner portal or have more feedback you’d like to share?

Product Updates

See What’s New in Mindful [Fall 2023]

If you joined us back in June for our Kind By Design product event, you’ll remember all of the critical and foundational work we did to strengthen the Mindful platform. As a result, we’ve hit the gas on building new features and getting them into Mindful faster than ever.

From Smart Rules, playback enhancements, and callback flexibility options, Mindful Callback has a ton of new features that will transform the caller experience and improve your contact center operations.

What’s trending

Delivering Kindness for Customers and Agents

Brands that prioritize kindness are not only standing out, they’re retaining customers and employees. Watch a replay of this CCW 2023 session to see how U-Haul is elevating customers and employees, boosting their CSAT scores and breezing by their SLAs.

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What’s trending

How to Reduce Calls in a Contact Center

Success in a call center may not be measured by the number of calls you’re handling daily, ironically enough. In fact, if your goal is to provide top-notch customer service, you might want to aim to reduce those numbers. Check out these strategies to downsize your volume.

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The more the merrier.

Have a teammate who would benefit from these updates or a topic you’d like to read about next time? Just hit us up at partners@getmindful.com.