Mindful, Twilio,
and a bit of magic.

Get started with your demo of Mindful.

Choose an industry.

See Mindful at work with one of these industries.

1. Log into the Global Demo Mindful Organization (https://callback.mindful.cx/).

1. Using Okta (https://vhtcx.okta.com/app/), log in to Twilio Flex agent desktop.

If showing the customer experience, ensure you’re mirroring your mobile device to your desktop MAC or PC for screen share. Make sure to have the agent desktop and Mindful Callback either open in separate browser windows or on two tabs within the same browser window. Share your entire desktop so both the browser and your mirrored phone are visible.

Industry demo phone numbers:

Financial Services: 330-583-4455
Communications: 330-583-4482
Government Services: 330-583-4424
Travel & Hospitality: 330-583-4435
Utility & Energy: 330-583-4456
Healthcare: 330-583-4432
Retail: 330-583-4438

Voice:

Call phone number associated with the industry you’re demoing.
Select a menu option.
If prompted enter an account number.
Request a callback when offered.
Wait for confirmation SMS notification

Digital:

Intent – Navigate to desired outcome (Callback, URL re-direct, etc.).
Wait for confirmation SMS notification.

Chat:

Open the chat window and engage with initial introduction message “Hello”.
Ask the chat to “Call me” and provide phone number.
Wait for confirmation SMS notification.

@callme:

Text @callme to number associated with the industry you’re demoing.
Follow link in automation response SMS.
Register your callback.
Wait for confirmation SMS.

If needed, open Mindful Call Detail and manually launch your callback when ready.
Answer the callback:
1. Press 1 to accept.
2. Mute your phone.
Using your Twilio Agent Desktop:
1. Answer the incoming call.
2. Press 1 when prompted to engage the customer.
The two calls will be bridged, and screen pop details will remain available on the Agent Desktop.
(Agent Assist option available via “Transfer Button)
Call Detail will show your callback in a talking state with the agent.
When ready, end the customer call.
Mindful will inform the agent that the customer has disconnected and end the Agent call.

Pro Tip: Add the inbound DID number and the SMS notification DID/Handle to your contacts so you can control the name displayed when you receive a call or text. The SMS DIDs/Handles are here:

Brand	Handle
Root Bank	12082036281
Homebase	12082036282
Healthful	12082036283
Escalations	12082036284
Dropp	12082036285
DMV	12082036286
Conect	12082036287
BeFuled	12082036288

In the agent desktop, select the “Transfer” button.
Input transfer notes.
Select a queue to register the callback in.
Select callback type.
Input phone number.
Submit.

When to Demo

This demo is not intended to be the central point of value in a new deal opportunity for Mindful callback. It is meant to be a strategic demonstration of Mindful Scheduler that adds value in specific scenarios. There are two main audiences for this demo.

Existing Medallia Digital + Mindful Callback customers with active deployments – The low lift and quick time to value allows us to quickly tie the two products together without any product development.

Mindful Callback prospects who already have a Medallia Digital deployment – The demo shows cohesion between the two capabilities and adds to the overall application of Mindful Scheduler.

Mindful, Twilio,
and a bit of magic.

Choose an industry.

Financial Services

Communication

Government Services

Travel & Hospitality

Utilities & Energy

Healthcare

Retail

Industry demo phone numbers:

Voice:

Digital:

Chat:

@callme:

When to Demo

How to Demo

See more about Mindful and Twilio Flex.

Mindful, Twilio, and a bit of magic.

Choose an industry.

Financial Services

Communication

Government Services

Travel & Hospitality

Utilities & Energy

Healthcare

Retail

Industry demo phone numbers:

Voice:

Digital:

Chat:

@callme:

When to Demo

How to Demo

See more about Mindful and Twilio Flex.

Mindful, Twilio,
and a bit of magic.