Resources – Webinars

Your Total Experience Workshop

Explore this new philosophy with industry experts in this Limited Edition cut.

Total Experience is quickly becoming the next phase in the customer-centric world. So we’re exploring the concept’s foundations in this quick walkthrough. We’ll take a look at each discipline that makes up Total Experience: customer experience, employee experience, user experience, and multi-experience.

Your Total Experience Workshop

Explore this new philosophy with industry experts in this Limited Edition cut.

Session details

Coined by Gartner, Total Experience is helping customer-focused and employee-passionate professionals frame their projects, decisions, and goals within a mindset that highlights the overlap between disciplines.

We’ll break down the following concepts in just 15 minutes:

  • How a great customer experience starts with a great employee experience.
  • Why customer experience must have constant diligence to keep it healthy.
  • How to change your view on user experience as a subset of CX.
  • What a connected multi-experience looks like and how it impacts other experiences.

Meet your host 👋

Meghan's photo Meghan Hussey
Sr. Client Success Manager

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