Try it out.

A customer calls your 800-number.

And probably waits on hold. Instead of building up a large queue, allow your customer to opt for a callback when an agent is free or at a later time that is convenient for you both.

The results

• Improve customer experience.
• Reduce handle time.
• Reduce duplicate or repeat calls.
• Reduce abandonment.

Key capabilities

• Customer- and agent-first dialing options.
• Complete callback visibility
• No phantom calls consuming ports or licenses

Try it out.

Call 330-777-2408 and select one of the following options based on the experience you want to try:

1. Service—Get an ASAP callback experience using customer-first dialing.
2. Sales—Get an ASAP or scheduled callback experience.
3. Billing—Get an ASAP or scheduled callback, then deflect to messaging.

A customer visits your website.

For many of your customers, your website is where they start. Add the ability to request a call from your brand while you get to discover what they need and transfer their journey data to your agents for an informed and productive experience.

The results

• No voice call needed to set up a callback.
• Offer self service and get them to the right resource.
• Improve customer experience and outcomes.
• Track the experience from digital to voice using Google, Adobe, or other experience ID.

Try it out.

Use the dropdown below to see how a customer would self serve and receive a Mindful digital experience. Apply this logic on any digital asset (website, apps, chat, bots).

A customer texts you.

When a customer texts your main number, what happens? Turn those interactions into a meaningful conversation with Mindful.

We also use messaging to notify customers about their Mindful experience. Keep customers connected and offer seamless channel transitions.

The results

• Increase connectivity to your customers.
• Send direct and one-way communications.
• Simplify SMS campaigns and outreach.

Try it out.

1. Text “Hello” to 330-777-2408. You’ll get an automated greeting. If you’d like to experience direct communication, contact us for a demo.
2. Text “@callme” to use SMS for setting up a Mindful callback experience.