Get a glimpse of Mindful!

Welcome to all of our platform explainers, walkthroughs, and demos. Start with this broad overview of our total experience solution, or scroll down for a choice of deep dives.

You can also try out any of our solutions for yourself.

Try it out

Mindful platform demos

 

 

Mindful Scheduler

Enterprise-grade click-to-call gets callers in a call queue on any digital asset.

 

 

Mindful Callback

Preview the #1 callback solution to remove hold times.

 

 

Mindful Handoff

See how Mindful moves customers across channels and prepares agents on the way.

 

 

Mindful Feedback

The VoC tool for contact centers that surveys on any channel and returns results instantly.

Insurance demos

 

 

Mindful Handoff

Smoothly move a caller from chat to voice and recognize them at “hello.”

 

 

Mindful Scheduler

Callers choose the right time for a call, while Mindful makes it seamless for your contact center.

Government demos

 

 

Mindful for Government Overview

See how Callback and Scheduler provide the best citizen experiences for every caller.

 

 

Mindful for Government: Scheduler

Allow citizens to schedule a call while Mindful queues it seamlessly into agent workflows.

Shorts

 

 

Mindful Callback Shortie

A quick look at the voice callback experience for both caller and agent.

 
Mindful Feedback Shortie

Get a feel for hearing from customers in this poppy intro to Feedback.

Try it out

Experience how Mindful manages call volume and transitions customers from web or SMS to voice.

Phone Icon

A customer calls your 800-number.

And probably waits on hold. Instead of building up a large queue, allow your customer to opt for a callback when an agent is free or at a later time that is convenient for you both.

The results
  • Improve customer experience.
  • Reduce handle time.
  • Reduce duplicate or repeat calls.
  • Reduce abandonment.
Key capabilities
  • Customer- and agent-first dialing options.
  • Complete callback visibility
  • No phantom calls consuming ports or licenses
Try it out.

Call 330-777-2408 and select one of the following options based on the experience you want to try:

  1. Service—Get an ASAP callback experience using customer-first dialing.
  2. Sales—Get an ASAP or scheduled callback experience.
  3. Billing—Get an ASAP or scheduled callback, then deflect to messaging.
Laptop Icon

A customer visits your website.

For many of your customers, your website is where they start. Add the ability to request a call from your brand while you get to discover what they need and transfer their journey data to your agents for an informed and productive experience.

The results
  • No voice call needed to set up a callback.
  • Offer self service and get them to the right resource.
  • Improve customer experience and outcomes.
  • Track the experience from digital to voice using Google, Adobe, or other experience ID.
Try it out.

Use the dropdown below to see how a customer would self serve and receive a Mindful digital experience. Apply this logic on any digital asset (website, apps, chat, bots).

 

 

 

 

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