About our status page

Here at VHT, we want to make sure you’re kept up-to-date on the current Mindful status. We also want to proactively communicate any planned maintenance or reported incidents. That’s why we launched our status page.

Whether it’s a scheduled maintenance window or a reported incident, our status page provides you with up-to-the-minute notifications. For planned maintenance, we will update you when the maintenance is scheduled, in-progress, and completed; for service interruptions, we will let you know when the incident has been identified and resolved.

What is the Mindful Status Page?

 

The Mindful Status Page provides an at-a-glance overview of planned and past maintenance, past or current incidents, and the current status of the Mindful platform.

Maintenance updates

The status page will be updated with a maintenance status anytime the platform will be unavailable for a planned maintenance window, a maintenance window to correct an incident, or a planned code elevation.

We provide an update when the maintenance window is scheduled, when the maintenance window is in progress, and once maintenance has been completed.

Example of scheduled maintenance report for mindful

Example of incident report for Mindful

Incident updates

The status page will be updated with an incident status anytime a production-impacting issue has been identified. The incident will be updated with a resolution once the incident has been fixed.

We provide an update when an incident has been identified or is being investigated, and when the incident has been resolved.

How will I receive status updates?


Onboarding Introduction

When onboarded, you will be provided with the URL to the status page so that you can have visibility on incidents, maintenance and ultimately service availability.


Subscription to Notifications

You can subscribe to email updates and receive a notification whenever maintenance is scheduled, initiated, and completed, and also when an incident is reported and resolved. Subscribing is easy and only takes a few steps:

  1. Go to status.vhtcx.com.
  2. Click Subscribe to updates.
  3. Enter your email address.
  4. Click Subscribe via email.

Whenever there is an update to the status page, you will receive an email with the status details.

If you’d rather not receive email updates, you can access status.vhtcx.com and see a chronological list of maintenance and incidents, as well as any planned maintenance windows.


Types of Notifications

INCIDENT

If there is a service impacting event, communication will be posted to the status page. Subscribed users will be notified, and non-subscripted users will be able to visually see the current and historical events.

HOTFIX

If a hotfix needs to be applied that does not introduce downtime, the hotfix will be documented as a POSTMORTEM event on the status page. Subscribed users will be notified, and non-subscripted users will be able to visually see the current and historical events.

MAINTENANCE

If maintenance is scheduled – as the result of an incident or a standard code elevation – the maintenance window will be documented in the MAINTENANCE section of the Mindful status page. Subscribed users will be notified, and non-subscripted users will be able to visually see the current and historical events.