RESOURCES – TOPIC: Omnichannel & Multi-experience

Omnichannel & Multi-experience

"Seamless" is the through-line here, looking at the discipline of transitioning customers and employees across channels.

Contact Center Best Practices

The Essential Guide to the Omnichannel Contact Center

By Mindful

proactive customer service in contact centers

Omnichannel & Multi-experience 

How Important is Social Media in Today’s Customer Experience Digital Transformation?

4 min to read · By Tony Iero

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