Turn insight into action.

Receive detailed customer feedback in any channel, tied to specific interactions, delivered to stakeholders in real time.

All there is to know about knowing your customers.

In 2021, we added the Voice of Customer platform Survey Dynamix to our company (read the acquisition news here) and we’re very excited to fold its capabilities into our ecosystem as Mindful Feedback. These downloadables are perfect to learn more on your own or share with your team.

Overview of Mindful Feedback

Key benefits, features, and an overall introduction to this real-time insights and feedback tool.

Download overview

Trusted by customer-centric brands.

Use Mindful Feedback with any CCaaS.

Built for seamless integration with any telephony stack,
Mindful Feedback gives a live heartbeat to customer and agent interactions.
See how it works with these popular contact center platforms.

Turn insight into action with Mindful Feedback.

Drop in your email to learn more about Mindful Feedback, get a demo, or get started on your next VoC solution!

Get a demo

Know your customers.

Knowing exactly what your customers are experiencing, thinking, and saying is critical for success. When delivered in real time, these insights can be used to make immediate changes, crafting a glowing customer journey that squashes negative experiences before they snowball.

Understanding the voice of customer at any given moment proactively prevents negative experiences from happening again.

Close the loop before it escalates.

Detractors are the Achille’s heal to any business. But when customers can give immediate feedback and receive a response in minutes, negative experiences never reach the light of day, and customer trust is grown exponentially.

Turn insight into action.

All there is to know about knowing your customers.

Overview of Mindful Feedback

Trusted by customer-centric brands.

Use Mindful Feedback with any CCaaS.

Mindful Feedback for Genesys Cloud

Mindful Feedback for Amazon Connect

Mindful Feedback for Twilio Flex

Mindful Feedback for Five9

Mindful Feedback for Avaya OneCloud

Mindful Feedback for Talkdesk

Turn insight into action with Mindful Feedback.

Know your customers.

Close the loop before it escalates.

Feedback designed for fast-paced contact centers.

Connect and integrate anywhere.

How it works

Instant post-call surveys

Multichannel survey delivery

Native CCaaS integrations

In-depth analysis

Slack, Teams, and email alerts

Word flagging

Still have questions?

Learn more about real-time insights.