Say “goodbye” to hold time.

After pioneering virtual hold over 25 years ago, Mindful Callback delivers our premier callback solution in a rapidly deployed, cloud-based software platform trusted by the world’s top brands.

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Callback is table stakes for brands that value customers.

 

3-5% NPS growth

Improve Net Promoter Score by 3-5% average within a couple weeks.

47% lower ASA

Lower average seconds to answer by 47% on average.

28% lower abandon

Lower abandon rate 28% on average.

Improve SLA 13%

Improve service level 13% on average.

 

The original and best voice callback solution.

Maximum efficiency

Customer-first dialing is available out-of-the-box to maximize agent efficiency or agent-first dialing, whichever suits your brand.

Accuracy and integrity

Accurate estimated wait time and queueing integrity makes for a perfectly approximated callback every time.

No repeats

Callback double check removes repeat callers by preventing one number from requesting multiple calls.

Routing intelligence

Route anywhere, offering voice callbacks for specific lines of business, queues, agent skillsets, or specific individuals.

Agent waves to customer on their journey through voice and messages

Dial in the perfect experience.

Estimated callback times are calculated to maintain queue integrity and set expectations, while at the same time, driving efficiency with detailed queue depth and callback pacing. Our seasoned team works with yours to hone in every aspect of the virtual queue, enabling even the most complex call centers to offer a premium callback experience every time.

Not only will customers get dialed at precisely the right time, but you’ll maximize agent availability and keep your call center running like clockwork.

Hands working in a lab.