Product Release: Take a peek inside the Kindness Lab! Check it out

What's Mindful?

Get in queue on any digital asset.

Turn hold time into free time.

Data-rich transitions for customers.

Instant voice of customer insights.

How we work

Value CX? You're in good company.

Learn about our roots and meet leadership.

Browse our telephony and CS connections.

The highest standards for our clients.

Challenges

Agent Retention

Calmer calls and queues make happier agents.

Experience Drop-off

Offer a transition instead of a dead end.

High Cost-to-Resolution

Help customers solve simple problems.

Long Hold Times

Find alternatives to unreal hold time.

Industry

The best in citizen engagement.

Retail & E-commerce

Inspire purchasing confidence.

Travel & Hospitality

More bookings, less complaints, great memories.

Use Cases

Increase conversions and customer growth.

Care and Support

Meaningful customer care every step of the way.

Retention & Growth

Reduce friction, decrease churn, increase LTV.

Learning

Learn the best CX with blogs, webinars, downloads and more.

Snackable CX Podcast

Fun, bite-sized hits on all things customer experience in under 10 minutes.

Webinars & Videos

Product announcements, case studies, solutions deep dives, and other webinars.

Case Studies

Rescued from unrelenting call volume.

CT Department of Labor

A one-week deployment eliminated 15k calls.

Over 30M queue minutes saved in just one year.

Featured Resources

Kind by Design: A Special Mindful Event

2023 Contact Center Trends

Contact Center Best Practices

2023 Contact Center Trends Panel

Hour glass for blog: How long should a customer be on hold?

Contact Center Best Practices

The Science Behind How Long Customers Should Be On Hold

▶︎ Explainers Get a demo

▶︎ Explainers Get a demo

Back to the Blog

Thomas Howe

by Thomas Howe

• February 20, 2020

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