Mindful to be acquired by Medallia! Read the press release ›

What's Mindful?

Get in queue on any digital asset.

Turn hold time into free time.

Data-rich transitions for customers.

Instant voice of customer insights.

How we work

Value CX? You're in good company.

Learn about our roots and meet leadership.

Browse our telephony and CS connections.

The highest standards for our clients.

Challenges

Agent Retention

Calmer calls and queues make happier agents.

Experience Drop-off

Offer a transition instead of a dead end.

High Cost-to-Resolution

Help customers solve simple problems.

Long Hold Times

Find alternatives to unreal hold time.

Industry

The best in citizen engagement.

Retail & E-commerce

Inspire purchasing confidence.

Travel & Hospitality

More bookings, less complaints, great memories.

Use Cases

Increase conversions and customer growth.

Care and Support

Meaningful customer care every step of the way.

Retention & Growth

Reduce friction, decrease churn, increase LTV.

Learning

Learn the best CX with blogs, webinars, downloads and more.

Listen, learn, and maybe even laugh in a Mindful Podcast.

Webinars & Videos

Product announcements, case studies, solutions deep dives, and other webinars.

Case Studies

Rescued from unrelenting call volume.

CT Department of Labor

A one-week deployment eliminated 15k calls.

Featured Resources

Break Down Silos and Truly Close the Loop with Real-time Feedback

top secret file

Customer Experience

Secrets To Reducing Repeat Callers in Your Contact Center

Contact Center Best Practices

2022 Contact Center Trends Webinar

5 Ways Virtual Queueing Saves Time and Money

Contact Center Best Practices

5 Ways a Virtual Queue Saves Your Business Time and Money

Try it out Get a demo

Try it out Get a demo

Jason Wilson

By Jason Wilson

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