Mindful, Five9,
and a bit of magic.

Get started with your demo of Mindful.

Choose an industry.

See Mindful at work with one of these industries.

Using Okta (https://vhtcx.okta.com/app/), log in to Five9 agent desktop.
If showing the customer experience, ensure you’re mirroring your mobile device to your desktop MAC or PC for screen share. Make sure to have the agent desktop and Mindful Callback either open in separate browser windows or on two tabs within the same browser window. Share your entire desktop so both the browser and your mirrored phone are visible.
If presented with a Supervisor or Agent option, select “Agent”.
A Station Setup screen will appear. Select WebRTC (softphone can be used if WebRTC is not available in your region).
If the Softphone is being used as Station Type, the first time an agent logs in, they will be asked to download and install the Softphone application.
You will input your station ID. The station ID is assigned on a user-by-user basis and the list of assigned IDs can be found in the document Five9 Station IDs, in the Global Demo/Five9 folder in Google Drive.
The Station check should show the devices connected. You can assign the desired audio devices and begin accepting calls.

Industry demo phone numbers:

Financial Services: 640-206-1477
Communications: 640-206-1471
Government Services: 640-206-1473
Travel & Hospitality: 640-206-1475
Utility & Energy: 640-206-1470
Healthcare: 640-206-1474
Retail: 640-206-1472

Voice:

Call phone number associated with the industry you’re demoing.
Select a menu option.
If prompted enter an account number.
Request a callback when offered.
Wait for confirmation SMS notification

Digital:

Intent – Navigate to desired outcome (Callback, URL re-direct, etc.).
Wait for confirmation SMS notification.

Chat:

Open the chat window and engage with initial introduction message “Hello”.
Ask the chat to “Call me” and provide phone number.
Wait for confirmation SMS notification.

@callme:

Text @callme to number associated with the industry you’re demoing.
Follow link in automation response SMS.
Register your callback.
Wait for confirmation SMS.

If needed, open Mindful Call Detail and manually launch your callback when ready.
Answer the callback:
1. Press 1 to accept.
2. Mute your phone.
Using your Five9 Agent Desktop:
1. Go into a ready state.
2. The agent desktop will automatically answer the incoming call and show a op-up dialog box. Click OK to close.
3. Open the dial pad (left side) and Press 1 when prompted to engage the customer.
The two calls will be bridged, and screen pop details will remain available on the Agent Desktop. (Agent Assist option available via “Script Tab and Mindful intent on the bottom of the desktop)
Call Detail will show your callback in a talking state with the agent.
When ready, end the customer call.
Mindful will inform the agent that the customer has disconnected and end the Agent call.

At the bottom of the Agent Desktop the Agent Assist Intent is presented.
Select the desired department and register the callback

When to Demo

This demo is not intended to be the central point of value in a new deal opportunity for Mindful callback. It is meant to be a strategic demonstration of Mindful Scheduler that adds value in specific scenarios. There are two main audiences for this demo.

Existing Medallia Digital + Mindful Callback customers with active deployments – The low lift and quick time to value allows us to quickly tie the two products together without any product development.

Mindful Callback prospects who already have a Medallia Digital deployment – The demo shows cohesion between the two capabilities and adds to the overall application of Mindful Scheduler.

Mindful, Five9,
and a bit of magic.

Choose an industry.

Financial Services

Communication

Government Services

Travel & Hospitality

Utilities & Energy

Healthcare

Retail

Industry demo phone numbers:

Voice:

Digital:

Chat:

@callme:

When to Demo

How to Demo

See more about Mindful and Five9.

Mindful, Five9, and a bit of magic.

Choose an industry.

Financial Services

Communication

Government Services

Travel & Hospitality

Utilities & Energy

Healthcare

Retail

Industry demo phone numbers:

Voice:

Digital:

Chat:

@callme:

When to Demo

How to Demo

See more about Mindful and Five9.

Mindful, Five9,
and a bit of magic.