The Fair Usage Policy (FUP):

Usage of VHT SaaS products is monitored on a continuous basis. Only customers who consistently utilize the service outside VHT’s recommended best practices will be affected by the VHT FUP. Should this occur, VHT will contact you to resolve the condition considered to be outside of fair use. Outside fair use is currently defined as per the limits detailed below, although VHT reserves the right to amend these limits.

The FUP covers the Internal use of VHT SaaS and Hybrid products.

Usage of the VHT SaaS and Hybrid products is charged monthly or annually on a per-customer basis.
Fair Usage of the product is defined in terms of the number or duration of interactions per day and the duration of those interactions.
The FUP for VHT SaaS usage is if the average duration of calls made by the platform is greater than 10 minutes in the month, then additional charges will be calculated based on the contracted price per telecom minute.
The FUP for VHT SaaS Continuity volume is based on the maximum volume of 1500 interactions per day not to exceed more than 48 hours of continuous usage and not more than 3 events in a single month.
If a customer repeatedly exceeds this FUP, VHT reserves the right to restrict service or levy charges for excessive usage.
Extenuating Circumstances

VHT understands that customers will occasionally have very high volumes of traffic outside of normal usage patterns. In those cases where this traffic can be predicted, VHT requests to be informed with as much notice as possible to ensure that service delivery remains consistently high.

Changes to the Fair Usage Policy

This Fair Usage Policy may be updated from time to time, and the latest version of the document will be made available in this page.

You should exercise caution and look at the privacy statement applicable to the website in question.

How to Contact Us

If you have any questions about our privacy policies, please email us at