Get a glimpse of Mindful!
Welcome to all of our platform explainers, walkthroughs, and demos. Start with this broad overview of our total experience solution, or scroll down for a choice of deep dives.
You can also try out any of our solutions for yourself.
Mindful platform demos
Enterprise-grade click-to-call gets callers in a call queue on any digital asset.
Preview the #1 callback solution to remove hold times.
See how Mindful moves customers across channels and prepares agents on the way.
The VoC tool for contact centers that surveys on any channel and returns results instantly.
Smoothly move a caller from chat to voice and recognize them at “hello.”
Callers choose the right time for a call, while Mindful makes it seamless for your contact center.
Mindful for Government Overview
See how Callback and Scheduler provide the best citizen experiences for every caller.
Mindful for Government: Scheduler
Allow citizens to schedule a call while Mindful queues it seamlessly into agent workflows.
Mindful Callback Shortie
A quick look at the voice callback experience for both caller and agent.
Mindful Feedback Shortie
Get a feel for hearing from customers in this poppy intro to Feedback.
Try it out
Experience how Mindful manages call volume and transitions customers from web or SMS to voice.
A customer calls your 800-number.
And probably waits on hold. Instead of building up a large queue, allow your customer to opt for a callback when an agent is free or at a later time that is convenient for you both.
- Improve customer experience.
- Reduce handle time.
- Reduce duplicate or repeat calls.
- Reduce abandonment.
- Customer- and agent-first dialing options.
- Complete callback visibility
- No phantom calls consuming ports or licenses
Try it out.
Call 330-777-2408 and select one of the following options based on the experience you want to try:
- Service—Get an ASAP callback experience using customer-first dialing.
- Sales—Get an ASAP or scheduled callback experience.
- Billing—Get an ASAP or scheduled callback, then deflect to messaging.
A customer visits your website.
For many of your customers, your website is where they start. Add the ability to request a call from your brand while you get to discover what they need and transfer their journey data to your agents for an informed and productive experience.
- No voice call needed to set up a callback.
- Offer self service and get them to the right resource.
- Improve customer experience and outcomes.
- Track the experience from digital to voice using Google, Adobe, or other experience ID.
Try it out.
Use the dropdown below to see how a customer would self serve and receive a Mindful digital experience. Apply this logic on any digital asset (website, apps, chat, bots).
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