See the magic in a case study.
The proof is in the pudding, right? This pudding is served up with some pretty sweet results, too.
Connecticut Department of Labor
After moving to a CCaaS platform mid-pandemic, it was nearly impossible for them to stabilize their volume.
With this much call volume, you’d think hold times are par for the course. But not with Mindful.
After slogging through a messy voicemail system, they knew they needed a better way to call customers back.