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Customer experience management leader gains strategic backing for enabling next generation of customer service solutions
SAN FRANCISCO, California & AKRON, Ohio – August 14, 2018 – VHT, a market leader in customer experience solutions, has announced that Alpine Investors VI, VI-A, LP and its affiliates (together “Alpine”) have made an investment in the company and named Matt DiMaria as CEO. Wes Hayden, who has served as CEO of VHT since 2012, will remain active in the business and act as a senior advisor to the company.
The investment will help VHT expand on its suite of software solutions, designed to reduce friction in the customer journey, improve customer satisfaction and brand loyalty, attract new customers, and continue its growth trajectory.
“The market for customer experience technology has exploded as more brands recognize that satisfying and retaining consumers is a strategic necessity,” says Matt DiMaria. “VHT has earned a reputation as the world’s leading callback provider, and I am excited to extend its reach into the broader customer experience management market.”
Alpine’s investment does not have any impact on current product or service offerings, customers or products in development. It does, however, give VHT additional leverage to expand its business roadmap and accelerate the delivery of new offerings.
“VHT has created significant forward momentum based on our innovative approach to managing the customer experience. This investment will allow us to expand into additional areas that align with our mission of helping brands optimize the customer journey, create memorable brand experiences and increase revenue for our clients,” said Wes Hayden. “Alpine’s people-first approach and commitment to bringing a positive experience to all you do really resonated with us and makes this a great fit.”
Alpine Investors
Alpine is a values-driven private equity firm with a mission to build enduring companies by working with, learning from and developing exceptional people. Alpine specializes in lower middle-market companies in the software, online and business services industries. For more information, visit
www.alpine-investors.com.
VHT
VHT offers a suite of complementary, patented solutions that help organizations optimize the customer journey in order to achieve greater loyalty, efficiency and revenue. VHT solutions provide enterprises the opportunity to enrich the brand and deepen the customer relationship with every interaction. Deployed seamlessly within any single or multi-vendor environment, our virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. To learn more about how VHT can help transform how you serve your customers, visit https://www.vhtcx.com or email info@vhtcx.com.
VHT is a trademark of Virtual Hold Technology Solutions, LLC.