Session details

As digital journey experts, there’s a chasm between web and voice—and your customers can tell. Hard disconnects keep customers from a great experience, and keep your brand from tracking revenue through the entire funnel. In this session, seasoned CX-innovators at VHT will shine light on the black holes of your voice channel, illuminate the walled garden between experiences, and provide practical, packaged application solutions to gain whole-journey insight and a customer experience boasting results, retention, and revenue.

Some key hits from the session:

• Challenges that brands and their customers face in digital journeys today
• What happens when customers reach dead digital ends
• How innovative brands are bridging channels to improve CX