Add kindness to your tech stack.

Meet customers where they are, move them seamlessly across channels, and improve experience metrics.

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Forget deflect—offer a choice instead.

Deflection can only make problems worse and increase customer frustration. Rather than automating everything and risk customers getting frustrated, we work alongside AI to support agents and empower customers with choices.

28% reduction
in abandonment

306 million
improved experiences

4.5 billion
customer minutes saved

Your customers are
getting stuck.

Today’s customers start online to find solutions, services, products, and help. When they get stuck, customers turn to humans for answers—and with Mindful, these dead ends can be connected to get a clearer picture of your customer, helping employees create a personalized and empathetic experience.

"Our relationship has been ultra-successful and I’ve been certainly impressed every step of the way. Our partnership with Mindful couldn’t be better.”

Scheduler Callback Handoff Feedback

Scheduler

Create the perfect time—every time.

Allow customers to schedule a call when it’s most convenient for them—and the brand. Carry context through to the agent so they are more prepared and the customer never has to repeat themselves.

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Callback

Turn hold time
into free time.

Decades of perfecting detailed queue depth and pacing allows brands with the most complex call centers to offer a premium and memorable callback experience every time.

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Handoff

A smooth operator.*

Make all the channels, touchpoints, and transitions fade away, so your customer gets something they didn’t think they could get: an easy answer.

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*No Sade required.

Feedback

Turn one star into five stars.

With feedback delivered in real time, these insights can be used to make immediate changes, crafting a glowing customer journey that squashes negative experiences before they snowball.

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